Delivery Rules

Delivery Logic

It's not just what you say, but when and how you say it. Fine-tune your delivery engine to be effective, not annoying.

Quiet Hours

Respect your clients' sleep. Configure "Do Not Disturb" windows (e.g., 9 PM - 8 AM). Notifications queued during this time are held until morning.

Timezone Aware

Auto-Queue

Urgency Override

If an SMS fails (e.g., landline number), we automatically retry via Email. We ensure the message gets through one way or another.

Failover Logic

Delivery Tracking

Bounce Handling

Some clients prefer Email, others SMS. We respect their profile settings while ensuring critical alerts (like cancellations) always go through.

Client Choice

System Override

Opt-out Compliance